Refund & cancellation

Scope of this policy

This policy applies to professional audit and readiness engagements offered by Node Automation Co., including compliance and controls audits, pre-licensing readiness reviews, payment operations walkthroughs, and board attestation support. It does not cover goods retail, software subscriptions, or physical product delivery, which we do not sell.

Eligibility for refunds

Refund eligibility depends on whether fieldwork has started, whether a deposit was paid under a signed engagement letter, and whether cancellation or rescheduling notice met the timelines below. Website inquiry forms alone do not create a payable engagement.

Timeframe

Cancellation or rescheduling requests should be sent in writing to hello@node-automationcom.digital with your engagement letter reference. We acknowledge requests within three business days.

Full or partial refunds

Before fieldwork begins. If you cancel more than ten business days before the scheduled kickoff and no fieldwork or substantial evidence intake review has started, the deposit is refundable minus a administrative fee of NT$8,000 or 10% of the deposit, whichever is lower.

After evidence intake has begun but before walkthroughs. A partial refund may apply: typically 50% of fees paid for unused phases, after deducting time already spent on scoping refinements and document inventory.

After fieldwork starts. Fees for completed phases are non-refundable. Unused future phases may be credited toward a rescheduled window within six months at our discretion.

Non-refundable items

• Completed fieldwork days and issued draft or final findings memos
• Third-party costs already incurred with your approval (for example, agreed travel booked for on-site days)
• Rush surcharges disclosed and accepted in a change note

Deposits

Fixed-fee engagements generally require a 40% deposit with the signed letter. The deposit secures calendar time and is applied to the final invoice. Deposit treatment on cancellation follows the sections above.

Cancellation & rescheduling

You may request to reschedule kickoff or on-site days with at least seven business days’ notice, subject to our availability. First reschedule within the original fee is usually accommodated. Subsequent reschedules or short-notice changes may incur a calendar-hold fee disclosed before confirmation.

No-shows

If nominated process owners fail to attend agreed walkthroughs without timely notice, that day may be billed as delivered. We will offer one courtesy rebooking when operationally possible.

Work already started

Once interviews, sample testing, or draft findings are underway, those portions are considered delivered professional services and are payable even if you later decide not to proceed to a final briefing.

Refund process & method

Approved refunds are processed to the original payment method within fourteen business days after written approval. Bank transfer fees charged by intermediary banks, if any, may be deducted when outside our control.

Processing time

From complete request to payment instruction, expect up to fourteen business days, longer if additional factual clarification is required.

Contact for refund requests

Email hello@node-automationcom.digital or call +886-5-247-0086. Postal correspondence: 40976 Hahn Pine, 嘉義市, 台灣省, Taiwan.

Exceptions

If an engagement letter states different cancellation terms, the letter controls. Statutory rights under Taiwanese law that cannot be waived remain available.